Terms of Service

Last updated on 8 June 2026

These Customer Terms of Service ("Agreement") are entered into by and between Clarifi ("Clarifi", "we", "us") and the individual or entity placing an order for or accessing any Services ("Customer" or "you"). If you access or use the Services on behalf of a company, you represent that you are authorised to accept this Agreement on that company's behalf.

This Agreement governs your purchase of or subscription to Clarifi's software-as-a-service products, desktop applications, waitlist registration, and related services (collectively, the "Services") pursuant to any ordering documents, online registration, checkout flows, or order confirmations referencing this Agreement ("Order Form(s)").

The "Effective Date" is the earlier of (a) your initial access to the Services or (b) the effective date of the first Order Form referencing this Agreement.

Auto-renewal: If you subscribe for a paid plan, your subscription may renew automatically for successive billing periods at then-current pricing unless you cancel before renewal as described in Section 8. EU/EEA consumers may have additional statutory cancellation rights.

By accepting this Agreement, accessing the Services, or clicking to agree, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, do not use the Services. Our Privacy Policy explains how we handle personal data and is incorporated by reference.

1. Definitions

  • "Affiliate" means an entity that directly or indirectly controls, is controlled by, or is under common control with a party.
  • "Agreement" means these Terms of Service, applicable Order Forms, and documents referenced herein, including the Privacy Policy.
  • "Beta Services" means features identified as alpha, beta, preview, early access, evaluation, or similar.
  • "Clarifi Materials" means software, documentation, systems, and other content provided by Clarifi in connection with the Services, excluding Customer Data.
  • "Customer Chosen Third-Party Product" means third-party products or services you choose to connect with the Services.
  • "Customer Data" means data you or your Users submit through the Services, including audio, transcripts, screenshots, messages, and account information.
  • "Documentation" means user guides and help materials Clarifi makes available for the Services.
  • "Free Services" means Services made available without charge, subject to usage limits.
  • "Fees" means amounts payable for paid Services.
  • "Pro Services" means paid individual subscriptions to the Services.
  • "Service Plan" means the subscription tier and associated features you select.
  • "Usage Data" means diagnostic and usage information relating to operation of the Services, excluding Customer Data content.
  • "Users" means individuals authorised by you to access the Services.

2. The Services

2.1 Services

Subject to this Agreement, Clarifi grants you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term for lawful internal business or personal purposes, as provided by Clarifi and within applicable usage limits.

2.2 Software

Clarifi may provide desktop or other software as part of the Services. You receive a limited license to install and use such software solely to access the Services. Software may update automatically. Open-source components are governed by their applicable licenses.

2.3 Clarifi Ownership

Clarifi and its licensors retain all rights in the Services, Clarifi Materials, Software, Usage Data, and Documentation. No rights are granted except as expressly stated herein.

2.4 Customer Chosen Third-Party Products

The Services may interoperate with third-party products you choose. Clarifi does not control and is not responsible for third-party products. Your use of them is at your own risk and subject to their terms.

2.5 Free Services

Free Services are provided subject to usage limits described in the Documentation or at checkout. Clarifi may modify or discontinue Free Services at any time. Free Services are provided "as is" without warranties beyond those required by applicable law.

3. Customer Data

3.1 Customer Ownership

You retain all rights in Customer Data. You are responsible for its accuracy, legality, and for having the right to provide it to Clarifi.

3.2 Authorization

You grant Clarifi a non-exclusive, worldwide, royalty-free right to use Customer Data solely to (a) provide and improve the Services, (b) prevent or address technical or security issues, (c) comply with law, and (d) act on your instructions through the Services.

Clarifi does not use Customer Data to train AI or machine learning models, and does not sell Customer Data. This applies to all Service Plans unless otherwise agreed in a separate written enterprise agreement.

3.3 Aggregate and De-Identified Data

Clarifi may create aggregated or de-identified data that cannot reasonably identify you or your Users, and may use such data to improve and operate the Services.

3.4 Security

Clarifi implements commercially reasonable technical and organisational measures to protect Customer Data. See our Privacy Policy for details.

3.5 Processing and GDPR

Where we process personal data on your behalf, we act as a processor under GDPR Article 28 where applicable. A Data Processing Agreement is available on request at tayowilliams23@gmail.com.

4. Restrictions, Responsibilities and Rights

4.1 Customer Restrictions

You shall not:

  • Reverse engineer, copy, or create derivative works of the Services except as permitted by law
  • Resell, sublicense, or make the Services available to third parties without authorisation
  • Use the Services to transmit unlawful, infringing, or harmful content
  • Scrape, mine, or harvest data from the Services without permission
  • Interfere with the integrity or performance of the Services
  • Remove proprietary notices from the Services
  • Use the Services from embargoed jurisdictions or in violation of applicable law
  • Use the Services in violation of recording, consent, or surveillance laws applicable to your meetings and jurisdiction

4.2 Customer Responsibilities

You are responsible for maintaining accurate account and billing information, safeguarding credentials, notifying us of unauthorised access, and ensuring Users comply with this Agreement.

4.3 Artificial Intelligence Features

The Services include AI features that may generate output ("Output") based on your inputs and context. Output may be inaccurate or inappropriate. You are solely responsible for reviewing Output before relying on it. Clarifi makes no warranty regarding accuracy, completeness, or suitability of Output.

Recording and consent: You are solely responsible for obtaining any required consent before recording conversations or using AI assistance in meetings, including compliance with laws in Spain, the EEA, and any other applicable jurisdiction.

5. Fees; Payment Terms

5.1 Fees

You agree to pay applicable Fees for your Service Plan. Fees are as stated at checkout, in an Order Form, or on our pricing page at https://www.clarifiapp.com. Undisputed Fees must be paid on time. Disputed Fees must be raised within thirty (30) days of invoice date.

5.2 Taxes

Fees are exclusive of VAT and similar taxes unless stated otherwise. You are responsible for applicable taxes except taxes on Clarifi's income.

5.3 Payment

Paid subscriptions are processed by Stripe or another designated payment processor. You authorise us to charge your payment method for recurring Fees. Keep billing details current.

5.4 Late Payment

If payment is overdue, Clarifi may suspend access after notice. Interest may apply where permitted by law.

5.5 EU Consumer Rights

If you are a consumer in the European Union or EEA, you may have a statutory right to withdraw from distance contracts within fourteen (14) days of purchase, subject to exceptions where digital services have begun with your express consent. Contact us at tayowilliams23@gmail.com to exercise applicable rights.

6. Warranties

6.1 Mutual Warranty

Each party represents that it has authority to enter into this Agreement.

6.2 Disclaimer

EXCEPT AS REQUIRED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". CLARIFI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLARIFI DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

6.3 Beta Services

Beta Services are provided without warranty, may change at any time, and may be less reliable than production Services.

7. Confidential Information

Each party may receive confidential information from the other. The receiving party shall use such information only to perform under this Agreement and protect it with reasonable care. Confidential Information includes terms of this Agreement, Customer Data, Clarifi Materials, and non-public business information.

8. Term and Termination

8.1 Term and Renewal

This Agreement begins on the Effective Date and continues until terminated. Paid subscriptions renew automatically for successive billing periods unless you cancel before renewal through your account settings or by contacting us at least thirty (30) days before the renewal date, unless a different period is stated at checkout.

8.2 Termination for Breach

Either party may terminate for material breach not cured within thirty (30) days of written notice, or immediately where cure is not possible or for insolvency events.

8.3 Effect of Termination

Upon termination, your right to use the Services ends. We may delete Customer Data after termination subject to our Privacy Policy and legal retention obligations. You may request export or deletion of your data before termination where technically feasible.

9. Indemnity

9.1 Clarifi Indemnity

Clarifi will defend you against third-party claims alleging that your authorised use of the Services infringes a third party's intellectual property rights, and pay damages finally awarded, subject to your prompt notice and cooperation.

9.2 Customer Indemnity

You will defend Clarifi against claims arising from your breach of Section 4, your Customer Data, your use of Output, or your violation of recording or consent laws.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM THIS AGREEMENT. CLARIFI'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Nothing in this Agreement limits liability that cannot be limited under applicable law, including mandatory consumer rights in Spain and the EEA, or liability for death, personal injury, or fraud.

11. General Provisions

11.1 Relationship

The parties are independent contractors. No partnership, agency, or employment relationship is created.

11.2 Notices

Notices to Clarifi: tayowilliams23@gmail.com. Service notices may be sent by email or through the Services.

11.3 Governing Law

This Agreement is governed by the laws of Spain, without regard to conflict-of-law rules. If you are a consumer in the EEA, you benefit from mandatory protections of your country of residence where they apply.

11.4 Dispute Resolution

We encourage you to contact us first to resolve disputes. If you are a consumer in the EU, you may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Courts in your place of residence may have jurisdiction for consumer disputes as required by law. For business customers, exclusive jurisdiction lies with the courts of Spain unless mandatory law provides otherwise.

11.5 Assignment

You may not assign this Agreement without our consent. Clarifi may assign in connection with a merger, acquisition, or sale of assets.

11.6 Subcontractors

Clarifi may use subprocessors subject to appropriate contractual safeguards. A list is available on request.

11.7 Changes

We may update this Agreement. Material changes will be posted on this page and, where required, notified by email. Continued use after changes take effect constitutes acceptance. If you object, you may cancel before the next renewal term.

11.8 Entire Agreement

This Agreement, the Privacy Policy, and applicable Order Forms constitute the entire agreement. Customer purchase order terms do not apply unless expressly agreed in writing.

Contact Us

Questions about this Agreement: tayowilliams23@gmail.com

Related: Privacy Policy

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